Zoom Contact Center

Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty.

Provide intelligent self-service with Zoom Virtual Agent

Boost your CSAT score
Our chatbot AI accurately understands what your customers are asking, regardless of how it’s worded
Improve first-contact resolution
Provide highly specific responses by integrating with your CRM, e-commerce systems, and all your company’s source of truth content
Drive faster resolution
Seamless handoff with chat history so agents can efficiently take over where the AI chatbot left off

Solve issues faster and more efficiently with a video-optimized CCaaS

Drive customer loyalty
Provide high-touch personalized customer engagement with a rich video meeting experience
Engage with your customers in new ways
Agents can easily elevate a chat or voice interaction to a video call to improve the customer interaction
Improve agent experience
Use screen share, file share, and chat to solve queries quickly and efficiently

Redefine customer engagement with a unique video room experience

Personalize your customer journey
Create personalized waiting room experiences that match your customer’s unique reason for calling
Create a more efficient customer engagement
Allow your customers to begin to “self-serve” before the agent joins the call
Encourage new opportunities
Display customized media-rich content to inform, educate and inspire your customers

Engage us and see how we can help